Quantcast
Channel: Adobe Community : Discussion List - Installing, Updating, & Subscribing to Acrobat
Viewing all 27647 articles
Browse latest View live

Resetting default drive for saving files

0
0

How do I reset the default drive so I can save files onto a network drive?  Right now Adobe Pro is defaulting to my hard drive.


Upgrade to XI

0
0

We have upgraded our environment to Acrobat Pro XI. We also use Sharepoint 2010. When using the "Save to an online account" function to save to a Sharepoint library we get the following error: "You cannot save to this location. Please choose another folder or document library."

 

This function was working fine before the upgrade. During my testing I found that it still works with version 11.0.0 but will not work with version 11.0.3 - 11.0.5. We don't want to roll back to 11.0.0 since the "fixes" are security upgrades. Any hope to fix this?

Verifing SN and program purchased.

0
0

I downloaded my Adobe Acrobat XI Pro Window from online after I purchased it. After it is downloaded it ask for verification, when I try to verify it, it is telling me that the serial number is correct but it doesn't match any program on my computer. Now what

What does a subscription to the Cloud version of Acrobat Pro XI give exactly?

0
0

If I subscribe to the Cloud version of Acrobat Pro XI, can I use it from any machine (Internet cafe, etc.)?

 

LT

Acrobat X and Adobe Reader XI conflicts?

0
0

My company uses Acrobat X Standard.  Other software upgrades have installed Adobe Reader XI and which has now become the default Adobe product when opening PDF files.  Can these 2 versions co-exist on the same PC?  If so how do we make Acrobat X the default version?

Acrobat Standard 9

0
0

I' m using Acrobat Standard 9.5.5 but under Windows 7 "Programs and Features" there is a 2nd listing for Adobe Acrobat 9.5.5 CPSID_83708.  Can someone explain what the "CPSID_83708" means and why does it show as a separate installed program?

adobe pdf not showing as a "printer"

0
0

I am using Acrobat X Pro.  Previously I could save a pdf document to a file in our system by choosing "print" from the file menu.  "adobe pdf" would appear as a printer choice.  Now suddenly that option does not appear.  Any ideas? Thanks!

Error installing CS6 Acrobat from DVD on Mac OSX 10.8.5

0
0

I keep getting this error when installing CS6 from the purchased DVD:

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 0 warning(s)

 

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

 

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

ERROR: DW050:  - Acrobat X Pro : Install failed

 

I have already tried:

 

Uninstalling and reinstalling

 

Enabling root user

 

Deleting and downloading and reinstalling AIR

 

Everything listed here:

http://waywardelf.wordpress.com/2012/07/01/adobe-acrobat-install-learn ing-opportunity/

 

Acrobat opens but I cannot upgrade it which is not good.

 

I have read all the related posts I can find here but nothing helps.

 

Has anyone come up with an answer?

 

If not, what are my options? We spent a lot of money that we couldn't really afford for this software.


Acrobat Pro XI won't install - help, please!

0
0

On Windows 7, recently purchased Acrobat Pro XI won't install - keeps rolling back with only a few seconds to go.

 

Help, please as I need to use it urgently!

Acrobat XI Pro is now crashing while scanning

0
0

After running without incident for months on a WinXP machine, XI Pro now crashes trying to scan small, simple black and white documents.  How do I troubleshoot this problem?

Acrobat XI Pro crashing, faulting module: TOUCHUP.API

0
0

Acrobat XI Pro 11.0.4.63 (running on W7 Pro + SP1, 64-bit) has suddenly begun to crash when moving text fields in forms. I am now unable to add or edit any text in text fields of any PDF form. No updates, installations or system changes were made prior to, or at the onset of, this issue

 

I have attempted: Disable antivirus; use safe mode; repair install; remove faulting plugin from reference path and repair install; uninstall + CClean registry + full reinstall; and full reinstall without any updates. Acrobat software is unusable in its current state. I would appreciate some help!

 

Other Adobe products currently installed:

AIR 3.5.0.1060

Download Assistant 1.2.5

Flash Player 11 ActiveX 11.9.900.117

Flash Player 11 Plugin 11.9.900.117

Reader XI 11.0.05

 

Error from event logs:

 

Log Name:      Application

Source:        Application Error

Date:          11/15/2013 11:44:48

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Description:

Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928

Faulting module name: TouchUp.api, version: 11.0.4.63, time stamp: 0x5228881c

Exception code: 0xc0000005

Fault offset: 0x00018640

Faulting process id: 0x16e0

Faulting application start time: 0x01cee221f2859d70

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\TouchUp.api

Report Id: 3d30639b-4e15-11e3-966b-1803732675a0

How do I activate my Adobe Acrobat Pro 9.0 after a hard drive crash?

0
0

I am trying to activate my copy of Adobe Acrobat Pro 9.0 after a hard drive crash.  However, the activation window still says it on two other computers when it's not.  How do I correct this?

 

Please help.

 

Rich Farina

Question 1

0
0

The document “*anyfile*.pdf” could not be opened. Acrobatcannot open files in the “Adobe PDF document” format.

What in the world does this mean? It only just started doing this.

When I open a file in Adobe Acrobat Pro X, all the text is editable. How do I disable this feature?

0
0

Acrobat Pro X, all the text is editable.  How do I disable this feature?

Acrobat XI Pro Install Keeps Requesting for Me to Close Outlook.exe

0
0

I have attempted numerous times to install Acrobat XI Pro on CC.  I continue to receive this error message when it is at 43% installation:

 

Acrobat XI Pro Install

Please close the following applications to continue:

- Outlook.exe

 

 

I do not have outlook open.  I have restarted my computer, checked it for erros and bugs, as well as even tried to install in safe mode.  In safe mode, CC explained that I did not have any internet connectivity.  Any suggestions on why it keeps requesting for me to close outlook?  I have plenty of space on my hard disk drive.

 

 

Dell Latitude D630

Windows 7 Home Premium

32-bit OS

 

 

Thank you.


Adobe Reader cannot open file....

0
0

I get this message when I try opening a Mandarin language game for my daughter, Adobe Reader could not open 'Pinyin_game6.swf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). Please help! How do i fix this problem! Thanks

Preferences and quick tools not saved

0
0

How can I get Acrobat X Pro to save the preferences and quick tools after being closed?  The quick tools that I've added remain in the registry file.  It's almost like there is some other registry file that the software is using.

My Acrobat 9 Standard suddenly stopped working and now says "Invalid serial number".

0
0

I've been having problems with home and office computers since getting new PCs running Windows 7.  Said I had too many computers running it.  Deactivated old computer and thought it resolved.  Has see-sawed back and forth with that error message, have had tech temporarily straighten it out, but always comes back.  Now, office computer suddenly stopped working and has message "invalid serial number".  The latest tech told me she couldn't help me and to go to the Forum.  She kept trying to tell me it came with a Dell computer (which I have never owned).  Kept asking me when and where I bought it.  Since I was at the office, I couldn't tell her.  Have just found my receipt.  She said it was an OEM, which I didn't understand.  When I found my receipt it did say that on it.  I think it means I didn't buy it directly from Adobe.  My case with Adobe says I must contact the company I purchased the DVD from.  It's an outlet company, so I don't know that they can help me.  Tried unstalling and reinstalling from CD but it still has that same invalid serial number message.  Ironically, the same serial number is (currently) working on my home computer!!!  All help greatly appreciated!

Acrobat Pro 9

0
0

Intento descargar Acrobat Pro 9 de prueba, pero al ejecutar me da el siguiente error:

 

No se puede instalar la aplicación, este instalador no se ha configurado correctamente. Póngase en contacto con el autor de la aplicación para obtener ayuda.

 

¿Qué puedo hacer?.

So what am I supposed to do with a .msp file?

0
0

So what am I supposed to do with a .msp file?  It has no file association under Windows 7, yet Adobe points users who wish to patch their current version of Acrobat 9 Pro to a web page with download links to .msp files.

Viewing all 27647 articles
Browse latest View live




Latest Images