Adobe Acrobat DC will not install on MacOS 10.14.6. I tried rebooting and re-downloading the installer file. I keep getting the following error:
![Screen Shot 2019-08-28 at 5.24.49 PM.png]()
Here are the last lines from the install.log file:
2019-08-28 17:24:21-04 env installd[906]: PackageKit: prevent user idle system sleep
2019-08-28 17:24:21-04 env installd[906]: PackageKit: suspending backupd
2019-08-28 17:24:21-04 env installd[906]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.q8fHWG/Scripts/com.adobe.acrobat.DC.viewer.preinstall.pkg.M UI.7aYN6I
2019-08-28 17:24:23-04 env installd[906]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.q8fHWG/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.XDIvR4
2019-08-28 17:24:23-04 env installd[906]: ./preinstall: AAMInstaller: PRE AAM INSTALL....................
2019-08-28 17:24:23-04 env installd[906]: ./preinstall: AAMInstaller: AAMIAssetsDir /private/tmp/PKInstallSandbox.q8fHWG/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.XDIvR4
2019-08-28 17:24:23-04 env installd[906]: ./preinstall: AAMInstaller: Checking for ignore AAM.
2019-08-28 17:24:23-04 env installd[906]: ./preinstall: AAMInstaller: ignore_aam return code 1.
2019-08-28 17:24:23-04 env installd[906]: ./preinstall: AAMInstaller: Launch AAM Installation in silent mode...
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: Starting Installer... In Silent mode.
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: Unable to initialize objects.
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: Exiting Installer with Code: -3
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: AAMInstaller: Exit status: 253
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: AAMInstaller: For more detailed logs check:~/Library/Logs/PDApp.log
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: AAMInstaller: AAM silent installation Failed.
2019-08-28 17:24:24-04 env installd[906]: ./preinstall: AAMInstaller: END OF PRE AAM INSTALL....................
2019-08-28 17:24:25-04 env installd[906]: PackageKit: releasing backupd
2019-08-28 17:24:25-04 env installd[906]: PackageKit: allow user idle system sleep
2019-08-28 17:24:25-04 env installd[906]: PackageKit: Cleared permissions on Installer.app
2019-08-28 17:24:25-04 env installd[906]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Acrobat%20DC/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#aam .pkg, PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.installer.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer.pkg”.} {
NSFilePath = "./preinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobat DC Installer.pkg\U201d.";
NSURL = "file://localhost/Volumes/Acrobat%20DC/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#aam.pkg" ;
PKInstallPackageIdentifier = "com.adobe.PDApp.AdobeApplicationManager.installer.pkg";
}
2019-08-28 17:24:25-04 env installd[906]: PackageKit: Running idle tasks
2019-08-28 17:24:25-04 env Installer[903]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Acrobat%20DC/Acrobat%20DC/Acrobat%20DC%20Installer.pkg#aam .pkg, PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.installer.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer.pkg”.}
2019-08-28 17:24:25-04 env installd[906]: PackageKit: Removing client PKInstallDaemonClient pid=903, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2019-08-28 17:24:25-04 env Installer[903]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2019-08-28 17:24:25-04 env Installer[903]: IFDInstallController E24570 state = 8
2019-08-28 17:24:25-04 env Installer[903]: Displaying 'Install Failed' UI.
2019-08-28 17:24:25-04 env Installer[903]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
2019-08-28 17:24:27-04 env installd[906]: PackageKit: Done with sandbox removals
2019-08-28 17:24:59-04 env Installer[903]: Package Removal: User opted to keep package.
